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Terms + Conditions

 

Please take the time to read our full terms and conditions before placing your order.

 

Timings

It can take anything between 3 to 5 weeks depending on the level of customisation required to your stationary, the amount of revisions required and your response times to proofs that are sent.

Once you have placed your order, we will contact you by email to obtain all your wedding details, so we can begin personalising you stationary. Once we have all the required information from you, we will get started on your invites and send through an electronic proof of your design within 3 working days. Updates to your designs after the first proof take between 2-3 days. Once you have given us the final approval to print, your stationary will be printed and dispatched within 10 -14 working days via a 24-48hr tracked service.


Proofs and revisions

You can make up to 2 free revisions to your design (original proof plus 1 change) Any revisions required after this will be charged at £25 each.

You are responsible for the proof reading of all digital proofs sent to you. We will not arrange the printing of your order, until we have received confirmation from you, with reference to the correct proof to proceed with.

Please not: Printed colours will always differ very slightly to that of a computer screen. We advise you to order an unpersonalised sample beforehand, if you have any concerns about this. If we are customising one of our invites with your own colours & you have concerns about how the colour will look when printed, a printed sample can be arranged, beforehand at a cost of £15. 

 

Cancellations, Refunds, returns

Wedding stationery orders will not be eligibile for cancellation or refund after final proofs have been approved. Once you have provided your final approval to the drafts of your wedding stationery order, we cannot accept returns due to errors. By approving your final proof you accept responsibility for the information, wording and layout. If any errors are discovered after this point, we will not charge for our time to correct the mistakes but reprint charges will be made.


Any damaged or faulty goods must be notified to us by email within 3 days of receipt. We will require you to return any or all damaged/faulty goods before a replacement / refund is issued. 


Copyright

All designs and illustrations are the copyright and property of Geri Loves Emi Paper Co. Neither you, nor a third party may copy any part of the design or reproduce it without permission.


Delivery

All Wedding Stationery orders will be sent via 24/48 hr tracked and signed for service.